Cancellation

You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.

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Returns & Refund

Most items sold on RoseProm may be returned for a refund within 14 days upon receiving your order if they meet all applicable return requirements listed below.

                                                                                                                   

Return Requirements for Return-Eligible Items

Standard size dresses (final sale excluded) :

Items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags.

Please Note:

• RoseProm will not replace, return, refund, or otherwise compensate you for any unauthorized returns or non-RoseProm items that you may have accidentally sent to us.

Reserve Rights for Returns

We reserve the right to define and limit, refuse, and/or reject returns from you at any time due to but not limited to:

• Returns in an unacceptable condition (worn, altered, washed, damaged).
• Returns without our prior knowledge.
• Irregular or excessive returns history indicates potentially fraudulent or criminal activity.
• Irregular or excessive returns history involving worn, altered, washed, damaged, or missing items.
• Bulk orders with multiple sizes/variations of items of the same type.

We are not liable for these issues:

• Return item(s) are lost or damaged on the way back to us. Please keep the receipt with tracking information.
• Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your RoseProm product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
• Products are damaged by misuse, mishandling, or poor maintenance.
• Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.

Non-Returnable Items

Final Sale Items, Custom-Made Dresses, and any others marked as “non-returnable” on their product page.

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Restocking Fee 

When returning goods, we will charge a 10% restocking fee for the following categories of goods:

Bridal Gowns, Bridesmaid Dresses, Maternity Bridesmaid Dresses, Mother of the Bride Dresses, Junior Bridesmaid Dresses, Girls' Dresses, Special Occasion Dresses, and Daily Dresses.

Why do we charge a restocking fee?

To keep prices low for our customers and help reduce environmental waste, most RoseProm products are made-to-order. As a result, we cannot accommodate "Buy-many-keep-one" purchases. Any restocking fees incurred will be deducted from your refund. We highly recommend reviewing our "Sizing Guide" and "How To Choose A Size" guide before buying to avoid these fees.

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us .

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Exchanges 

We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us about the defective unit. You can contact us.

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Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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Shipping

To return your product, you should email us at wh532956871bby@hotmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.